Delivery policy

Where we deliver

We deliver within Thailand only. We cannot ship internationally through this website. For enquiries from outside Thailand, please contact info@iac-acoustics.co.th.

Delivery charges

Orders of ฿20,000 or more excluding VAT — free delivery nationwide.

Orders below ฿20,000 — delivery is calculated by weight and shown in your basket before payment.

Islands and remote areas — quoted separately. Where a surcharge applies we will contact you before dispatch, and you may cancel the order for a full refund.

Mass loaded vinyl is heavy, roughly 5 kg per square metre, so a 5 m² roll weighs about 25 kg. That is why delivery is charged by weight.

Dispatch and delivery times

We dispatch within 1 working day of payment being received, subject to stock.

Bangkok and the metropolitan area — 1–2 working days after dispatch.

Other provinces — 2–4 working days after dispatch.

Stock status is shown on each product page. Where an item is not in stock, the lead time shown on that product page applies.

Couriers

We deliver using Flash Express, Kerry Express and J&T Express, and our own vehicle for deliveries within Bangkok. We email a tracking number once your order has been dispatched.

Receiving your delivery

Please arrange for someone to receive the goods. Rolls are heavy and may need two people to handle.

Delivery is to ground level at the front of the building only. Couriers do not carry goods into buildings or up to a higher floor.

Installation

Prices exclude installation, and we do not offer installation through the online shop. For supply-and-install work, please request a quotation.